Systems that are utilizing the eFax module to integrate with Ring Central have the ability to see their sent faxes directly from EMR.

Viewing Sent Faxes

Viewing sent faxes allows users to determine whether their fax was successfully sent from the associated fax service (eg. Ring Central). The system automatically shows all sent faxes from the last 3 days.

To search for sent:

Navigate to Administration > Electronic Faxing > Fax Outbox
Select desired filters like Start Date, End Date, Status, etc.
Click Search

Result: Faxes triggered from the EMR will display, including the account it was sent from, the demographic number, the date, and the status.

Clicking View on an item displays the content of the fax item:

Status of Fax Items in the Outbox

The value found in the Status column is linked with information provided by the fax provider (eg. Ring Central) and can include the following:

Delivered - Indicates that the fax service has sent the fax successfully
In Progress - Indicates that the fax has been queued on the Ring Central side
Error - Indicates that Ring Central failed to send the fax. Hovering over the Error status can provide more information

Filtering Sent Faxes by Demographic Number

At times, it may be necessary to see the status of a fax associated with a specific demographic. Was the fax sent from the EMR? Was it delivered by the fax service? When did this happen? To do so:

Navigate to Administration > Electronic Faxing > Fax Outbox
Select the desired dates for the fax transmission using Start Date and End Date.
- The system automatically shows all sent faxes from the last 3 days
Enter the demographic number in the Demographic Id field
Optional: Enter a desired fax recipients number in the Sent To field
Click Search