Systems that are utilizing the eFax module to integrate with Ring Central have the ability to see their sent faxes directly from EMR.
Viewing Sent Faxes
Viewing sent faxes allows users to determine whether their fax was successfully sent from the associated fax service (eg. Ring Central). To do so:
- Navigate to Administration > Electronic Faxing > Fax Sent/Received Inbox
- Select desired filters like Start Date, End Date, Status, etc.
- Click Search
Result: faxes triggered from the EMR will display, including the account it was sent from, the demographic number, the date, and the Status.
Clicking View on an item displays the content of the fax item:
Status of Fax Items in the Outbox
The value found in the Status column is linked with information provided by the fax provider (eg. Ring Central) and can include the following:
- In Progress - indicates that the item has been queued on the fax providers side
- Delivered - Indicates that the fax service has sent the fax
- Error - Indicates that the fax provider failed to send the fax. Hovering over the Error status provides more information
Filtering Sent Faxes by Demographic Number
At times, it may be necessary to see the status of a fax associated with a specific demographic. Was the fax sent from the EMR? Was it delivered by the fax service? When did this happen? To do so:
- Navigate to Administration > Electronic Faxing > Fax Sent/Received Inbox
- Select desired dates for the fax transmission using Start Date and End Date.
- Enter the demographic number in the Demographic Id field
- Optional: enter a desired fax recipients number in the Sent To field
- Click Search
Result: faxes sent for the associated demographic are displayed based on the selected filters.
Clicking View on an item displays the content of the fax item: