Error 500 Troubleshooting

If you have received this Error 500 and are looking for some possible solutions prior to contacting support, you can try re-opening the area you were trying to access, if the Error 500 persists please try clearing your cache. Please also see steps to clear your Cookies. These steps can often fix unexpected issues. Steps are posted below. 

 Clearing Cache on Windows:

• In Chrome Browser, select CTRL + SHIFT + DELETE on the keyboard to bring up the Clear Browsing Data window
• Select Advanced tab
• Ensure that time range is set to All Time
• Ensure 'Cached image and files' is selected (everything else can be unchecked)
• Click 'Clear data'

Clearing Cache on Mac:

• In the Chrome Browser, press Shift + Command + Delete on the keyboard
• On the browser toolbar, click the Chrome menu icon.
• Select the More Tools link.
• Select the Clear browsing data link.
• In the data drop-down menu, select the time range where you want to clear browsing data (All Time)
• Select Cached images and files checkboxes.
• Click the Clear Browsing Data button.

After clearing the cache, refresh the page.

Clear your Cookies:

• On your computer, open Chrome.
• At the top right, click the 3 dots and select More Settings .
• Select Privacy and security.
• Select Third-party cookies.
• Select See all site data and permissions.
• Search for the website's name.
• To the right of the site, select Delete .
• To confirm, select Delete.

Try logging out and logging back into the EMR.
If the issue continues, please contact support and include the error code above.

Phone: [phone]
Email: [e-mail] Subject Line: Error 500