IMPORTANT: Although a HIBC agent may advise you to update your password on the MSP Teleplan website - Please DO NOT do this. The process is accomplished from within OSCAR.
How to Test Your Teleplan Connection
Click Check Eligibility on a patient's Master Record, to determine the password status. The connection must be valid in order to:
- Check Patient Coverage
- Submit Claim Files for Billing
- Pick up Remittance Reports for Billing
Possible Eligibility Check Outcomes:
Invalid Password
Expired Password
Teleplan Locked
Valid Connection - Good to Go.
How to Unlock Your Teleplan Password
In the event OSCAR is locked out of Teleplan, you'll need to contact Teleplan directly at 866-456-6950 and request an unlock or reset of your Teleplan Password.
You will require your Teleplan Data Centre #, which is located here: Administration > Billing > Manage Teleplan.
Once the account is unlocked/reset, Teleplan will provide you with a default password.
Administration > Billing > Manage Teleplan > Set Teleplan Password Enter the default password > Save.
From here you want to change the Teleplan Password.
To avoid expiry and or lock out in the future, be sure to update your password at the beginning of each month (Every 30 days). We suggest creating a reminder tickler for yourself.
Administration > Billing > Manage Teleplan > Current Password: Enter your current password > New Password: Enter a new password, recommended format mmmYYYY (ie. apr2025) > Confirm Password: Re-enter the new password > Save.
